Reduce costs, improve productivity and secure data
We help enterprises across the globe address the most difficult workplace challenges. Our workplace services enable you to transform workplace environment into a connected, collaborative, customized, innovative, and intelligent space using cloud services. Through our time-tested methodologies we will help you reduce support costs while improving satisfaction level by moving resolution closer to the end user.
Service Management challenges can be challenging to say the least. The required efforts needed to manage multivendor solutions such as maintenance, hardware replacement, knowledgebase, software support, and reporting are daunting tasks that eat up precious human capital. Shared Labs provides the resources you need to effectively support these requirements including multi-vendor support across a variety of technologies and service domains. Provide an SPOC and end-to-end ownership of all incidents and service requests spanning maintenance, hardware replacement, knowledge base, software support, and reporting.
Delivering solutions associated with supporting a wide array of end-users across broad communities all within the client environment, SPOC service desk for receipt and end-to-end ownership of technology support along with system management and device management.
We contracted with Shared Labs to consult with our CMS development team on usability and mobile functionality best practices. They were able to identify possible usability issues with our mobile CMS menu structure, redesigned the menu navigation and moved our mobile CMS 3.0 into production. - J. Widdows
— (software services company)